Returns & Exchanges

At Shearwater Research, we stand behind the reliability of our dive computers and equipment; if you are not satisfied with your purchase, you may return it within 30 days of receipt in its original, unused condition.

Return Process

• 1.
  Request Authorization

  Contact our support team to obtain a Return Merchandise Authorization (RMA) number before shipping any dive instruments back to our facility.

• 2.
  Pack Securely

  Place the item in its original packaging including all manuals, cables, and screen protectors to ensure the product remains protected during transit.

• 3.
  Ship to Service Center

  Clearly mark the RMA number on the outside of the box and ship the package via a tracked carrier to the designated Shearwater service center.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and dive log history, a refund or exchange will be processed to your original payment method within 7-10 business days.