Frequently Asked Questions
Expert support for your diving adventures and equipment needs.
What is the standard warranty on Shearwater dive computers?
All Shearwater Research products come with a two-year worldwide warranty. This covers defects in materials and workmanship from the date of purchase, ensuring your equipment remains reliable for every dive.
How long does shipping take for international orders?
We ship globally from our headquarters. Standard international shipping typically takes 5-10 business days, depending on customs processing and your specific location.
What is your return policy for unused equipment?
You may return unused, unopened items in their original packaging within 30 days of delivery for a full refund. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Can I update the firmware on my dive computer at home?
Yes, you can easily update your firmware using the Shearwater Cloud desktop or mobile app via Bluetooth. We recommend keeping your device updated to access the latest features and safety enhancements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to provide a secure and seamless checkout experience.
How do I send my device in for professional servicing?
To request a service or repair, please visit our 'Service Center' page to find an authorized repair center near you and complete the online RMA form before shipping your device.